Paddy power Malaysia Terms and Conditions – Complete User Platform Guide

Welcome to paddy power Malaysia. These Terms and Conditions ("Agreement") govern your use of the website, mobile app, and all services provided under the paddy power platform. By registering an account, making a deposit, or using any part of this platform, you agree to be bound by all terms stated in this document.

If you disagree with any part of these terms, please stop using our platform immediately. paddy power reserves the right to update these terms from time to time without prior notice, and it is your responsibility to review these terms periodically. Continued use of the platform following any changes constitutes acceptance of the updated terms.

To register and use the paddy power platform, you must meet the following requirements:

• Mandatory Be at least 18 years of age at the time of registration.
• Mandatory Have full legal capacity to enter into a binding agreement.
• Mandatory Register only one account per individual – multiple accounts are strictly prohibited.
• Mandatory Provide truthful, accurate, and up-to-date information during registration.
• Notice Accounts for family members within the same household are permitted provided each account is individually owned.

Paddy power reserves the right to request identity verification documents (KYC) at any time. Documents that may be required include a copy of your identity card or passport, proof of address, and documents related to your payment method. This KYC process is an industry standard designed to protect you from unauthorised use of your account.

All financial transactions on the paddy power platform are processed through secure and trusted payment methods. The following are guidelines on deposits and withdrawals:

Deposit: Deposits are processed instantly or within a few minutes depending on the payment method used. paddy power does not charge any processing fees for deposits, although your payment provider may apply their own charges.

Withdrawal: Withdrawal requests are processed within 24 business hours after full KYC verification. For security and anti-money laundering purposes, withdrawals must be made using the same method as the original deposit. Minimum and maximum withdrawal limits apply and can be reviewed in your account section.

• All withdrawals are subject to standard security compliance checks.
• Paddy power reserves the right to suspend withdrawals that require additional verification.
• Funds rejected due to incorrect information will be returned to your account within 3–5 business days.

Paddy power offers various bonuses and promotions from time to time to registered users. All bonuses are subject to specific conditions stated in each promotional offer. General conditions that apply to all bonuses are as follows:

• Each bonus carries a wagering requirement that must be met before any winnings derived from the bonus can be withdrawn.
• The time limit for meeting wagering requirements is as stated in the terms of each promotion.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses are non-transferable, cannot be directly converted to cash, and may not be combined with other offers unless explicitly stated.
• Paddy power reserves the right to withdraw any bonus obtained through improper means or in breach of these terms.

For more information on current promotions and their specific terms, visit the Promotions our page, which is updated regularly.

All casino games, slots, table games, fish shooting games, and sports betting on the paddy power platform use a Random Number Generator (RNG) system independently verified by international bodies. This ensures every game outcome is completely random and fair.

For sports betting, displayed odds are current and may change before a bet is confirmed. In the event of a technical disruption during a game, paddy power reserves the right to void the affected round and return the stake to the user's account.

• Game results that have been calculated and confirmed by the system are final.
• Any complaints regarding game outcomes must be submitted within 48 hours of the incident date.
• Exploitation of opportunities arising from technical errors or system faults will result in cancellation of the relevant wins.

To keep the paddy power platform safe and fair for all users, the following activities are strictly prohibited:

• Registering more than one account or using another person's account.
• Any form of fraud, manipulation of game outcomes, or unauthorised collusion between players.
• Use of unauthorised automated software, bots, or third-party tools to interact with the platform.
• Money laundering or use of funds obtained through illegal means.
• Bonus system abuse through hedge betting (bonus abuse / hedge betting).
• Using a VPN or other methods to conceal your true location or identity.

Paddy power is fully committed to responsible gambling practices. We recognise that online gaming can be addictive for some individuals, and we provide a range of tools and resources to help users stay in control.

Responsible gambling tools available at paddy power include daily, weekly, and monthly deposit limits that users can set themselves, session time limits, self-exclusion for a set period or permanently, and links to professional support resources for those who need further assistance.

For full details on responsible gaming tools and how to use them, please visit the Responsible Gaming ours.

Paddy power provides the platform on an "as is" basis and makes no guarantee that the platform will always be free from technical disruptions or errors. However, we strive to maintain platform uptime above 99.9% and have comprehensive recovery procedures in place to address any disruptions.

Paddy power is not liable for losses arising from the user's internet disruption, device failure, or events beyond our control (force majeure). paddy power's liability to any user under any circumstances is limited to the balance held in that user's account at the time of the incident.

Paddy power takes user privacy very seriously. All personal data collected is used solely for platform operations, identity verification, and service improvement. We will not sell or share your personal data with third parties except as required for normal platform operations or as required by law.

For complete information on how we collect, use, and protect your personal data, please read our Privacy Policy our page, which forms part of this agreement.

You may close your account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to you via your designated payment method, subject to completed KYC verification.

If you have a dispute relating to a transaction or game outcome, please contact our support team first via live chat or email. paddy power is committed to resolving all disputes fairly and within a reasonable timeframe. If an internal resolution is unsatisfactory, you have the right to refer the dispute to a relevant independent dispute resolution body.