paddy power | Responsible Gaming – Play Safe and Stay in

Protection Tools

Six Responsible Gaming Tools at Paddy Power

All these tools are available free of charge in your account and can be activated or adjusted at any time – no complicated questions, no delays.

Deposit Limit

Set your daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, the system will automatically block additional deposits until the limit period resets.

Session Time Limit

Set a time limit for each gaming session. The platform will send a warning notification when the time limit is approaching and will automatically log you out when the session period ends.

Loss Limit

Set a maximum loss limit for a specified period. Once the loss limit is reached within the set period, the platform will automatically block further wagering.

Temporary Break

Need a short break? Activate the "break" feature for 24 hours, 1 week, or 1 month. During this period, you will not be able to log in or make any transactions on the platform.

Self-Exclusion

For long-term exclusion, choose a duration ranging from 6 months to permanent exclusion. Your account will be closed immediately and cannot be reopened until the specified period has ended.

Activity Review

View your full gaming activity history including deposit records, withdrawals, and losses over a given period. This information helps you evaluate your gaming habits objectively.

Why Does Responsible Gaming Matter?

Playing on an online entertainment platform can be a fun way to unwind and challenge yourself – as long as it remains a controlled leisure activity. Problems arise when gaming begins to interfere with daily life, relationships with those around you, or your financial well-being.

Paddy power takes a proactive approach to this issue. We do not wait for problems to arise before acting – instead, we build control tools directly into the platform so every user has access to these protections from the very first day they register.

The truth is, the majority of paddy power users play responsibly and never need to intervene. That said, these responsible gaming tools are available to everyone – whether you simply want to set a monthly budget limit, or genuinely need a longer break from gaming.

Early Warning Signs to Watch Out For

It can sometimes be difficult to assess on your own whether your gaming habits have started to become problematic. Below are some early warning signs to be aware of. These are not meant to judge or alarm you – they are simply a guide to help you stay informed:

You are playing with money that should be used for daily essentials such as rent, bills, or food.

You constantly try to "chase" your losses by placing more bets after a losing streak.

You hide your gaming activity or the amount of money you have spent from family members or friends.

You feel anxious, irritable, or restless when you are unable to play for even a short period.

You have borrowed money to fund your gaming, or dipped into emergency savings for this activity.

You repeatedly find that gaming takes up far more time than you originally planned.

If you recognise two or more of the warning signs above in yourself, consider using paddy power's responsible gaming tools or talking to someone you trust. This is not a sign of weakness – on the contrary, it shows a mature level of self-awareness.

How to Activate Control Tools at Paddy Power

All responsible gaming tools at paddy power are designed to be easy to use. No complicated procedures, no approvals required, and no waiting period for basic control tools such as deposit limits and session time limits.

To activate a control tool, log in to your account and navigate to the "Account Settings" section. From there, select the "Responsible Gaming" tab to view all available options. You can set, modify, or reduce your limits immediately – however, for your safety, increasing a limit (such as raising your maximum deposit amount) will take 48 hours to take effect. This is a cooling-off period we have deliberately designed to give you time to reconsider before the change becomes active.

Self-Exclusion – For More Serious Protection

If you feel you need a longer break from the platform, paddy power's self-exclusion feature lets you close access to your account for a period of your own choosing. Available options are 6 months, 1 year, 2 years, 5 years, or permanent exclusion.

During the self-exclusion period, paddy power will also ensure you do not receive any marketing or promotional communications. Your account cannot be reopened before the exclusion period ends, even if you request otherwise. This is our commitment to your long-term wellbeing.

Remember: Gaming should be a source of enjoyment, not stress. When it starts to feel like a burden, that is the moment to step back and make use of the tools paddy power provides.

Safe Play Guide for Malaysia Users

Here are some practical tips to help you maintain healthy and responsible gaming habits over the long term:

Set a fixed monthly gaming budget and stick to that limit without exception.
Never treat betting as a source of income – it is entertainment with a cost that needs to be managed.
Take regular breaks during your gaming sessions, and avoid playing when you are in an emotionally unstable state.
Do not let gaming compete with time spent with your family, your job, or your daily responsibilities.
Review your gaming activity history at least once a month to objectively assess your habits.
Talk about your gaming activity with someone you trust – transparency is the best safeguard.

If you or someone you know is struggling with gaming habits, contact the paddy power support team via in-platform live chat. Our team is trained to help without any judgment.

Need Help?
Our support team is available 24/7 via in-platform live chat or contact us at:
[email protected]

FAQ

Responsible Gaming FAQ

Questions frequently asked by users about paddy power's responsible gaming tools and policies.

Yes, you can adjust your deposit limits at any time. However, for your safety, changes that increase a limit (i.e. allowing larger deposits) will take 48 hours to take effect. This is a cooling-off period we designed to give you time to reconsider. Changes that decrease a limit will take effect immediately.

A temporary break is a short pause (24 hours to 1 month) that can end automatically after the set period. Self-exclusion, on the other hand, is a more serious form of protection with a minimum duration of 6 months, during which your account cannot be reopened even if you request it before the period ends. A permanent option is also available for open-ended exclusion.

No, all responsible gaming tools at paddy power are provided completely free of charge to all registered users. There are no hidden fees, no special conditions, and no approval process required to use any of these control tools.

Reach out to the paddy power customer support team via in-platform live chat at any time. Our team members are trained to help without any judgment. You can also head directly to your account settings to activate any suitable control tool, or ask our team to guide you through the process step by step.

Any balance in your account when self-exclusion is activated remains completely safe. You may request a withdrawal of that balance even during an active exclusion period by contacting our customer support team. Our team will process your withdrawal request in accordance with standard procedures.